Shipping policy

Delivery

We aim to process retail orders within 2-3 working days. If you order before 12pm we will dispatch the same day. 

Delivery Service	Delivery Aim	Price
Standard (Mainland UK)	2-3 working days	£4.95
Standard (Northern Ireland, Scottish Highlands and Islands)	5 working days	£4.95
Express (Mainland UK only)	24 hours	£7.95

 

We may use the following delivery service providers: Royal Mail, DPD and Yodel, depending on the size/weight of your order and availability of services. Please allow up to 7 working days for delivery following the dispatch of your order. Dispatch and delivery times are approximate and we cannot be held liable for late deliveries due to circumstances beyond our control.

Please be aware that we are unable to deliver on UK Public Holidays.

Express delivery is available for orders placed by 11am, orders placed after time will be dispatched the next day (excluding bank holidays and weekends). Orders placed using our express delivery service will be sent via a 24 hour service (Royal Mail Tracked 24 or DPD depending on the weight of the parcel). Express delivery is only available for UK mainland orders. Please be aware we cannot guarantee parcels will be delivered next day.

Please be aware that some items (heavier/larger items) may incur a surcharge for delivery, we will contact you if this is applicable. Please email us at heathandhome@outlook.com if you would like advice on the delivery services we offer.

We cannot be held responsible if your delivery is lost, stolen or left somewhere else other than the delivery address you provided when placing your order. We cannot be held responsible if the delivery address you provided when placing your order is inaccurate. In the unlikely event that your delivery is lost in transportation, please email heathandhome@outlook.com as soon possible so that we may investigate this with the delivery service provider.

To ensure the safe delivery of your item all orders are shipped via a tracked delivery services. As some of our delivery service providers may require a signature we are unable to deliver to PO Boxes. 

We have the right to decline or cancel any order prior to dispatch. In the event of us cancelling your order we will issue you with a full refund, including delivery costs, in respect of that order.